Contact Us
We typically respond within 3–7 business days.
Email is our primary support channel. Please send inquiries to:
Phone support is not available. Email allows us to keep accurate records and provide thorough responses.
What We Can Help With
- Questions about your analysis results
- Payment and refund requests (include your PayPal transaction ID)
- Technical issues with the Service
- Account access problems
- Personal data access, export, or deletion requests
- Privacy-related inquiries
- Bug reports and improvement suggestions
- Questions about our Terms, Privacy Policy, or AI Disclaimer
Response Times
General inquiries are typically answered within 3–7 business days. Responses may take longer during high-volume periods or when technical investigation is required. We respond in good faith to all reasonable requests.
Data Requests
To request access, export, or deletion of your personal data, you can also use the self-service tools in your Account settings page. For requests that cannot be handled self-service, email us with the subject line “Data Request” and your registered email address.
Policy Questions
You may also find answers in our policy pages:
Fortune Synthesis reserves the right to limit responses to abusive, defamatory, or repeatedly malicious communications.